Skočite dalje na:

• Ima li Legal-IS aplikacija problema?
• Problemi sa dodacima u Web preglednicma
• Očistite privremenu memoriju (cache)
• Obrišite kolačiće (cookies)

Ako ne možete pristupiti svojem korisničkom računu, na našoj stranici možete provjeriti status sustava:

Legal-IS status

Ukoliko sustav ima problema, tamo će biti detaljni podaci o tome što se događa.

Ukoliko koristite virtualnu privatnu mrežu (VPN), probajte je ugasiti i onda vidjeti da li možete pristupiti aplikaciji.

Ako imate problem sa Legal-IS, a radi u drugim Web preglednicima - može pomoći brisanje privremene memorije i kolačića.

Ponekada problem u korišenju Legal-IS može biti povezan sa dodacima u Web pregledniku ili ako je preglednik podešen da radi u posebnom načinu. Ovako možete provjeriti ako imate problema.

Google Chrome

Probajte isključiti ove dodatke:

  HTTPS Everywhere
  Read Later Everywhere
  TamperMonkey
  RSS Web Subscriber
  Grammarly (especially if images are acting funny)

Također, može pomoći da probate otvoriti Incognito način rada.

Firefox

Probajte isključiti ove dodatke:

  Ask.com

Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Clearing your cache in Mozilla Firefox

  In your browser's menu bar, go to History → Clear Recent History.
  Under "Time Range to Clear" select "Everything."
  Expand the "Details" section and check "Cache."
  Click the "Clear Now" button.

Clearing your cache in Google Chrome

  Type chrome://history in the address bar and hit Enter.
  Click the button labeled "Clear browsing data..."
  Select the checkboxes for the types of information that you want to remove, especially 'Cached images and files'.
  Click "Clear browsing data."

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Clearing your cookies in Mozilla Firefox

  In your browser's menu bar, click "Tools." ("Preferences" on macOS.)
  Click "Options..."
  Click the "Privacy" tab.
  Click "remove individual cookies"
  Depending on the products you use, look for cookies ending in basecamp.com, basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  Select them and click "Remove Cookie."
  Click "Close" to exit.

Clearing your cookies in Google Chrome

  Type chrome://settings/content into the address bar and hit Enter.
  Click "All cookies and other site data...".
  Depending on the products you use, look for cookies ending in basecamp.com, basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
  Click the X to the right of the cookies you want to remove.
  Click Done.